Board warranty and care
MOJO CUSTOM BOARDS as your contractual partner for MAUI ULTRA FINS boards grants a 12 month general warranty for MAUI ULTRA FINS boards.
The MAUI ULTRA FINS boards are designed to be enjoyed for many years, moreover you can significantly expand their lifetime and the amount of pleasure it can deliver by taking good care of it by following the advice below:
On the water
Your board is constructed to withstand the tear and wear by the dynamics of windsurfing. However, hitting the board with your mast or boom can cause structural damage. Each board has integrated nose, tail and deck protection. Still, consider using additional protective gear if you are in doubt. Damage may also occur by crashing with other windsurfers so sail with caution particularly at crowded places. Before going out always get to know the new spots, give the right of way and respect locals.
Off the water
Open the vent screw - unless it is an automatic one - and keep your board away from direct sunlight also between sessions. Extensive UV exposure may fade the paint and harm footpads and footstraps. Periodically check and tighten the footstrap and fin screws if necessary. When installing new fins never force them in place, make sure they fit easily. Some fins may slightly differ in base size so you may need to sand them to fit. The majority of the damages happen off the water by impact of hard objects, so please take special care during transportation and storage. Always keep your board in a boardbag. For airline transportation use suitable travel bags and apply extra protection (neoprene, harness, foam) to the nose, tail and rails, but try not to pack your masts, booms or any sharp object along. Salt water is absolutely not harmful to your board but occasional fresh water cleaning may help preserving the footpads and footstraps.
You have to send detailed pictures, videos and explanation of the circumstances of the defect to email@example.com for us to consider the case. We will approve the claim if the reason of the defect is clearly failure of workmanship or false material. In case of approval, we will decide quickly if replacement or warranty repair should take place. We reserve the right to refuse the claim if the board is used after detecting the defect or repair is attempted. Damages caused by external impact or contact with solvents and other chemicals are not covered by the warranty.
Always have professional workshops repair your board. We offer to send the needed portions of original materials and paints to your local repair workshop. In case you consider doing the repair yourself please send us pictures of the damage as we could give you proper advice.
Enjoy your MAUI ULTRA FINS board by MOJO!